Terms of service
Last updated: 15 December 2025
Welcome to Oriseau. These Terms of Use (“Terms”) govern your access to and use of the Oriseau website and any related content, features, products, and services (together, the “Services”).
References to “we”, “us” or “our” are to Oriseau Limited. By accessing or using our Services, you agree to be bound by these Terms and by our Privacy Policy and Returns, Exchanges and Refunds Policy, which form part of these Terms.
If you do not agree to these Terms, you should not use or access the Services.
Eligibility and Use of the Services
To place an order through our Services, you must be at least 18 years of age and legally capable of entering into a binding contract.
You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not misuse the Services or attempt to interfere with their proper operation.
Your Account and Information
You may be required to provide certain information when using the Services, including contact, billing, payment, and delivery details. You confirm that all information you provide is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account details and for all activity carried out under your account.
Products and Descriptions
We make every reasonable effort to display our products accurately. However, colours and appearance may vary depending on your device and screen settings.
Product descriptions, pricing, and availability are subject to change at any time without notice. We reserve the right to discontinue or limit the sale of any product.
Orders and Acceptance
When you place an order, you are making an offer to purchase. An order is not accepted until we confirm acceptance, usually by email.
We reserve the right to refuse or cancel an order at our discretion, including where a product is unavailable, pricing is incorrect, or we suspect fraudulent or unauthorised activity.
Your rights to cancel, return, or exchange an order are governed by our Returns, Exchanges and Refunds Policy and your statutory rights under UK consumer law.
Prices and Payment
All prices are shown in pounds sterling (£) unless stated otherwise. Prices may change at any time, but changes will not affect orders already accepted.
Prices do not include delivery charges unless expressly stated. Any applicable delivery charges will be shown at checkout.
By placing an order, you confirm that you are authorised to use the payment method provided and that sufficient funds are available.
Delivery
Delivery times provided are estimates only.
Where we arrange delivery to you, the goods remain our responsibility until they are delivered to you or to a person nominated by you to take possession.
Intellectual Property
All content on the Services, including text, images, designs, logos, graphics, and trademarks, is owned by or licensed to Oriseau and is protected by applicable intellectual property laws.
You may use the Services for personal, non-commercial purposes only. You must not copy, reproduce, distribute, modify, or otherwise use any content without our prior written consent.
Third-Party Services and Links
The Services may include links to or integrations with third-party websites or services. We are not responsible for the content, policies, or practices of any third party.
Your use of third-party services is at your own risk and subject to the terms of those third parties.
Relationship with Shopify
The Services are hosted by Shopify, which provides the e-commerce platform that enables us to sell our products to you.
All purchases made through the Services are transactions between you and Oriseau. Shopify is not responsible for any aspect of the sale, including product quality, delivery, or returns.
Feedback
If you submit any reviews, comments, or feedback, you grant us a non-exclusive, worldwide, royalty-free licence to use such feedback for our business purposes, including marketing and improvement of the Services.
Errors and Inaccuracies
Occasionally, information on the Services may contain errors or inaccuracies. We reserve the right to correct such errors and to update information or cancel orders where necessary.
Prohibited Uses
You must not misuse the Services, including by attempting to gain unauthorised access, transmitting malicious code, infringing intellectual property rights, or engaging in unlawful or harmful behaviour.
Disclaimer of Warranties
The Services and products are provided on an “as available” basis. Nothing in these Terms affects your statutory rights as a consumer.
Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for losses that were not foreseeable at the time of contract.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any matter which cannot be excluded under UK law.
Termination
We may suspend or terminate access to the Services where necessary, including where these Terms are breached.
Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.
Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page, and continued use of the Services constitutes acceptance of the updated Terms.